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ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITIL skills enable them to perform and cooperate better.

Target group :-
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.

Context :-
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.

The PRINCE2® Practitioner exam is aiming to measure whether a candidate would be able to apply PRINCE2® to the running and managing of a project within an environment supporting PRINCE2®.
To this end they need to exhibit the competence required for the PRINCE2® Foundation qualification, and show that they can apply and tune PRINCE2® to address the needs and problems of a specific project scenario.

In the PRINCE2® Practitioner exam candidates must be able to...

  • Produce detailed explanations of all processes, components and techniques, and worked examples of all PRINCE2® products as they might be applied to address the particular circumstances of a given project scenario.
  • Show they understand the relationships between processes, components, techniques and PRINCE2® products and can apply this understanding.
  • Demonstrate that they understand the reasons behind the processes, components and techniques of PRINCE2®, and that they understand the principles underpinning these elements.
  • Demonstrate their ability to tune PRINCE2® to different project circumstances.

The ITIL® Managing across the Lifecycle (MALC) qualification is a capstone qualification. It is the final required module which a candidate must take prior to achieving ITIL® Expert Level 

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  1. Introduction to IT Service Management Business and Managerial Issues
  2. Managing the Planning and Implementation of IT Service Management
  3. Management of Strategic Change
  4. Risk Management
  5. Understanding Organizational Challenges
  6. Service Assessment
  7. Understanding Complementary Industry Guidance

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

The Continual Service Improvement module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Course Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  1. Introduction to Continual Service Improvement
  2. Continual Service Improvement Principles
  3. Continual Service Improvement Process
  4. Continual Service Improvement Methods and Techniques
  5. Organization for Continual Service Improvement
  6. Technology for Continual Service Improvement
  7. Implementation Considerations
  8. Critical success factors and risks

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Target Audience

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.


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