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The Service Operation module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to Service Operation
Service Operations Principals
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks.
 

Target Audience

The main target group for the ITIL® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.

PRINCE2 Foundation certification training

PRINCE2® (PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.

PRINCE2 is a flexible method that guides you through the essentials for running a successful project regardless of project type or scale. PRINCE2 can be tailored to meet your organization or industry specific requirement.

Foundation Level

The purpose of the foundation level is to confirm you have sufficient knowledge and understanding of the PRINCE2 method to be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2. The foundation level is also a pre-requisite for the practitioner certification.

Target Audience

This qualification is aimed at Project Managers and aspiring Project Managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.

cobit 5 foundation exam

COBIT® 5 provides guidance to executives and those charged with making decisions concerning the use of technology in support of organizational objectives. COBIT 5 helps business leaders address the needs of all stakeholders across the enterprise and ultimately maximize the value from information and technology.

Foundation Level

Obtaining the Foundation qualification will show that you have sufficient knowledge and understanding of the COBIT 5 guidance to be able to:

  • Understand the governance and management of enterprise IT
  • Create awareness with your business executives and senior IT management
  • Assess the current state of enterprise IT in your department or organization
  • Scope which aspects of COBIT 5 would be appropriate to implement.

Exam Format

  • Multiple Choice format
  • 50 questions per paper
  • 25 mark or more required to pass (out of 50 available) - 50%
  • 40 minute duration
  • Closed book.

prince2 practitioner course online

PRINCE2® (PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.

PRINCE2 is a flexible method that guides you through the essentials for running a successful project regardless of project type or scale. PRINCE2 can be tailored to meet your organization or industry specific requirement.

Practitioner Level

The purpose of the practitioner level is to confirm you have achieved sufficient understanding of how to apply and tailor PRINCE2 in a scenario situation.

Target Audience

This qualification is aimed at Project Managers and aspiring Project Managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.

Management of Risk Foundation

Management of Risk (M_o_R®) offers a framework that contains all activities needed to identify, assess and prioritize any type of risk which may have an impact on the achievement of your organizations objectives from different perspectives: strategic, project, program and operational. It provides advice on how the principles, approach and processes should be embedded, reviewed and applied.

Benefits for Individuals

  • Gain the confidence and ability to influence and shape risk management across an organization.
  • Encourage openness and discuss real business issues in a realistic manner to meet business objectives, improve service delivery and achieve value for money.
  • Put an effective framework in place to make informed decisions about the risks that affect strategic, programme, project and operational objectives.
  • Understand the nature and extent of risks facing a company and reduce the incidence and impact on the business.
  • Continuously apply risk management to an organization and simplify the process of making information available when decisions need to be made.

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