The Service Operation module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Introduction to Service Operation
Service Operations Principals
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Challenges, Critical Success Factors and Risks.
The main target group for the ITIL® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.