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PRINCE2® (PRojects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.
PRINCE2 is a flexible method that guides you through the essentials for running a successful project regardless of project type or scale. PRINCE2 can be tailored to meet your organization or industry specific requirement.

Foundation Level
The purpose of the foundation level is to confirm you have sufficient knowledge and understanding of the PRINCE2 method to be able to work effectively with, or as a member of, a project management team working within an environment supporting PRINCE2. The foundation level is also a pre-requisite for the practitioner certification.

Target Audience
This qualification is aimed at Project Managers and aspiring Project Managers. It is also relevant to other key staff involved in the design, development and delivery of projects, including: Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Programme Office personnel) and operational line managers/staff.

EXIN Agile Scrum Master is a certification that looks to confirm both skills and knowledge of the Agile framework and Scrum methodology. Agile Scrum is about working together to successfully reach a goal. Agile methodologies are popular approaches in software development and are increasingly being used in other areas. Scrum practices include establishing cross-functional and self-managed teams, producing a working deliverable at the end of each iteration or Sprint. This certification focuses on adopting Agile or Scrum in the workplace and taking on the role of Scrum Master.

Training content

Service Level Management
Architecture Design
Component Integration
Testing
Education and Training Provision
Personnel Development
Project and Portfolio Management
Risk Management
Process Improvement

COBIT 5 is the latest edition of ISACA's globally accepted framework. It provides an end-to-end business view of the governance of enterprise IT, reflecting the central role of information and technology in creating value for enterprises of all sizes. The principles, practices, analytical tools and models found in COBIT 5 embody thought leadership and guidance from business, IT and governance experts around the world.

Benefit for Individuals

Understand levels of IT-related risk and make informed decisions to reduce information security incidents. Deliver this understanding and risk awareness to improve prevention, detection and recovery within an organization.
Provide tools for organizations to maintain high quality information to support business decisions.
Help an organization to meet with regulatory and statutory or government requirements.
Understand COBIT approach to governance and its relationship with other IT best practices.

Benefit for Organizations

Achieve strategic goals and realise business benefits through the effective and innovative use of IT.
Support compliance with relevant laws, regulations, contractual agreements and policies and gain competitive edge over other organizations.
Reduce complexity and increase cost-effectiveness due to improved and easier integration of information security standards, good practices and/or sector-specific guidelines resulting in operational excellence through reliable, efficient application of technology.
Improved integration of information security in the enterprise, resulting in increased user satisfaction with information security arrangements and outcomes.

The Service Operation module is one of the ITIL® Service Lifecycle modules, and will be of interest to candidates looking to focus on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to Service Operation
Service Operations Principals
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks.

Target Audience

The main target group for the ITIL® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle.


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