The Information Technology Infrastructure Library (ITIL) is a set of concepts and
practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL is owned by the OGC and is developed in conjunction with the itSMF.
ITIL-V3 consist a series of 5 major publications to provide guidance on the provision of Quality IT Services,
and on the Processes and facilities needed to support them.
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