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Release, Control and Validation
 The ITIL Intermediate Qualification:
Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle and specifically in the following key ITIL process and role areas:
• Change Management
• Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfilment
• Evaluation
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
- Demonstrate familiarity with IT terminology and understand the context of Release, Control and
Validation management in their own business environment
- Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Evaluation
• Knowledge Management
• Service Validation and Testing
It is also strongly recommended that candidates read the ITIL Service Lifecycle core
publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation publications.
Eligibility for Examination:
To be eligible for the ITIL Intermediate: Release, Control and Validation qualification, candidates shall fulfil the following requirements:
- At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organisation (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
- There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
- Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
- It is also recommended that candidates should complete at a minimum 12 hours of personal
study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy, Service Design and Service Transition publications in preparation for the examination.
Syllabus:
- RCV01: Introduction to Release, Control and Validation (RCV)
- RCV02: Change Management
- RCV03: Service Asset and Configuration Management
- RCV04: Service Validation and Testing (SVT)
- RCV05: Release and Deployment Management
- RCV06: Request Fulfillment
- RCV07: Evaluation
- RCV08: Knowledge Management
- RCV09: Release, Control and Validation Roles and Responsibilities
- RCV10: Technology and Implementation Considerations
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