sap-crm course contents cr010-solution overview • introduction to sap crm • foundation and architecture of sap crm • crm application • channels of crm cr010-base customization organizational management crm organizational model business scenarios object type data parts attributes inheritance maping crm organizational model to r/3 system (sd) business partner business partner type business partner roles business partner relationships defining number range and grouping partner functions maping 0f classification (crm) and account groups(r/3sd) consistent business partner distribution configuring field attributes screen configuration using visual configuration tool(vct) additional customizations • organizational data determination responsibility type organizational model category • territory management • product master product type and grouping enhancing the product master hierarchies, categories, set type and attributes number assignments basic settings • partner determination partner determination in business transactions terms and concepts of partner determination customization for partner functions • activity management types of activities basic settings monitoring activities • status management • pricing • cr300-sales • the sales cycle • oppertunity management overview of lead management oppertunity management sales methology in crm online sales assistant additional customization • sales transaction structer of sales transactions inquiry and quotation creating new sales transations sales order scenerioscrm-r/3 • copying controls • quotation and order management • special function in quotation and management cr600- marketing • marketing plan and campaign management marketing plans ,campaigna and promotion promotion planning and allocation scenarios content management authority check • business partner segmentation creating attributes for business partner segmentation maintaining data sources for segment builder creating samples for large target groups segment builder • externanal list management • personalized mail form explaining the editing option for mail templates creating personalized subject lines creating personalised attachments • lead management inbound/outbound lead generation lead qualification cr500-middleware • middle were overview • concept of the crm middleware • replication administration • data exchange with r/3 back-ends cr250-mobile sales and servises • course over view • master data • mobile sales components cr310-mobile application ctudio(mas) • designing mobile client ap-plication • creating tiles • ctreating tiles set • creating of business components • creating of application • generating user interface of an application cr800- internet sales(e-commerce) • foundation and architecture • product catalog setup • product proposals top n list cross selling • internet pricing configuration(ipc) • billing cr400- customer interaction center (cic)-win clients & web clients configurations & set up. • interaction center configuration • architecture landscape • technical architecture • creating an interaction center win client profile • configuring components • configuring components • configuring action box • alert modler • ic management function- scripting apart from this course content i wl covering some integration part of sap-realtime projects implementation like-sap(fico/sd/mm/pp/abap/basis) modules mentor profile hello this is biswaranjan from india. i am working in sap-crm/sd modules as a teamleader in leading usa based mnc company sinces last 5 years in india.i am having exepertise in sap-crm( sales,internet sales,mobile sales configuration & mobile client setup ,crm-services,sap-crm middleware with data flow, sap-crm customer interaction centre web client/win client set up.in fact i also provides the sap-crm/sd modules project training with all of my online trainees as per sap real time industries practices .i also provides the all bpp/bc set coniguration in sap-realtime implementation project. detail description hello all ,this is biswaranjan from india sap-crm/sd online trainer .i am working with sap-crm as a team leader in usa based mnc company sinces past 5 years.i am having expertise in sap-crm modules with the sap-crm-sales/services/internet sales/mobile sales/middleware concepts. i also teaches the integration part of sap-crm modules with the sap-apo(advanced planeer optimizer) sap-bw(business warehousing) sap-sem(startegic enterprise management) sap-srm(supplier relationship management) with the real time project implementation in various submodule in sap
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